Refund Policy

AtlantisAI (Pty) Ltd · https://www.atlantisai.co.za · Last updated: 3 November 2026

We want this to be fair and simple. This policy works alongside our Terms and your rights under the Consumer Protection Act.

Self-paced / digital courses

• Full refund within 7 days of purchase if you have not accessed the course material or used the exam voucher.
• Once course access is activated or material is opened, the course is non-refundable.
• Exam vouchers that have been used or an exam that has been started cannot be refunded.

Trainer-led courses (virtual or in-person)

• 14 or more days before the start date: full refund, or free transfer to another date.
• 7–13 days before: 50% refund, or one free transfer to another date.
• Less than 7 days before: no refund, but you may transfer once to a later date or send a colleague in your place.

No-shows

If you don't attend and haven't let us know beforehand, no refund applies. We may offer a seat on a later session at our discretion.

Exams

Once an AI CERTs exam has been started, it is non-refundable. Retakes follow AI CERTs retake rules and fees.

If we cancel

If we cancel or move a session and the new date doesn't suit you, you get a full refund.

Corporate bookings

Cancellation terms in your signed quote apply. If there are none, the trainer-led rules above apply.

How to request a refund

Email info@atlantisai.co.za with your name, course, booking date and invoice number. We aim to reply within 3 business days, and approved refunds are paid to the original payment method within 14 business days.

This policy is general information and not legal advice.